Terms & Conditions

Retailment.com are owned by
Retailment A/S
Knud Bro Allé 10
3660 Stenløse
Denmark
VAT NO. DK 37 28 22 19

Purchase at Retailment
Purchase is valid from the moment you receive an invoice from retailment.com.
Prices are subject to pricing errors, etc. due to exchange rate changes, new price and tax laws postage / transportation costs, war, terrorism, natural disasters, acts of God, delivery failures, tax changes and typographical errors. Prices are subject to availability and delayed delivery from retailment.dk’s (.de and .com) wholesalers.

Prices
All prices are excluding VAT and shipping costs.
For orders below 190,00 € a charge of 49,00 € will be added as handling and freight fee. Only sales to traders, why VAT number must be quoted when ordering. Prices of bargains and campaign items apply only for a limited time or until the product is sold out.

Delivery time
We ship within 1-4 business days for stock items. For items not in stock, the delivery will take place on the first working day after we receive it. Call Retailment for further information.

Sales in general
The stated price at the time of ordering, is the applicable ordering price, and will be not altered by either decrease or increase in price.

Cancellation
If you wish cancellation or canceling of an already issued order, it should basically be done by sending an email to [email protected] labeled clearly “Cancellation” in the subject field . Here you need to indicate the order date and order number. Have you received an order confirmation via e-mail, it can be returned to the sender with the text “Cancellation” inserted in the subject field. Cancellation should be done before noon on the same day as the reservation is made.

Payment
Payment is net cash and can be done in the following ways:

With credit card and VISA credit card.
VISA, VISA Electron, MasterCard, Maestro & JCB Card.
When paying by MasterCard, Maestro and Visa there will be charged a fee to PBS of 2,95% of the transaction amount, a minimum of 0,26 €.
When paying by JCB there will be charged a fee to PBS of 3,75% of the transaction, a minimum of 0,26 €.
The amount will be deducted from your account when the order is shipped.
When paying by bank transfer the order will be sent after payment is received in our account.
Invoice will be sent by e-mail.
The right of withdrawal: There is no right of withdrawal for traders.

Warranty: There is 1 year warranty from the original date of invoice. Replacement or repair does not give a new 1-year warranty period.
Any errors or shortcomings in the supply of goods from Retailment has to be relied upon receipt of the goods. Recipient is obligated, on request, to provide and show how the error appears.
All forms of transport damage must be immediately advertised directly to the carrier.

Please also refer to the warranty under the Danish Sale of Goods Act.
Returns can only be done by agreement with Retailment. Custom-made items cannot be returned.

At the customer’s return as per agreement of defective or incorrect products to Retailment, where failure or malfunction, defined and specified by the customer is not found, the item will be returned to the customer including a test fee of 25 € per half hour. Test fees are calculated on the basis of time spent testing and troubleshooting. Retailment reserves the right to charge this fee and shipping costs per C.O.D., in the absence of a credit agreement. If accessories are included, the number and product description must be informed. Items must be returned with a copy of the invoice where purchase date of the advertised product is clear, since otherwise the product will be shelved pending an invoice copy and possible an error message regarding the product. Items not included in the warranty and received without proper packaging will be repackaged and be charged an amount equal to our cost of necessary and safe packaging.

Proper return
All products returned to retailment must be securely wrapped. Damage caused by insufficient packaging may be that your rights will lapse. Any return is the responsibility of the shipper.

Are you in doubt?
If there arise doubts, retailment recommend that you contact [email protected]

Telephone inquiries
The phone is open during business hours, which are:
Monday to Thursday. 8.00 to 15.30
Friday. 8.00 to 15.00

Retailment retains title to the goods bought on credit, until the full purchase price has been paid.

All costs associated with the enforcement of retention of title assumed by the buyer.